FAQs

You’re able to bring in a bag that is A4 in size or smaller. Anything larger, including handbags and baby bags, won’t be allowed inside so best to leave them at home.

Yes, wheelchairs are allowed inside the arena. We have wheelchair seating areas which you can booked by calling the Ticketek Accessibility Hotline on 1300 665 915. Alternatively, if you are transferring to one of our regular seats, the wheelchair will need to be cloaked. Our friendly front of house staff will be able to help you transfer into a seat and cloaking the chair, so you can focus on enjoying the event. Just flag down one of the team when you arrive onsite.

We have got you covered with Hearing Augmentation Systems available from our info desk during events. This system allows audio from the show to be broadcasted to either a set of existing headphones or through the use of a T coil to a personal hearing aid. Shoot us a message before the event and we can book a device for you.

All service animals are welcome. How could we say no to such helpful furry friends?

Bring your crutches along and if they fit under your chair, you won’t have to cloak them. If you find they are too big to fit underneath, our friendly staff can assist you to your seat then cloak them for you.

Text your location and the issue to 0428 489 836 or chat with us here to report an issue.

All lost and found items are taken to reception after an event. You can give them a call between 8:30am and 5:00pm Monday to Friday, to find out if your lost item has been located. This number to call is 08 6365 0700. We log every piece of lost property and keep it for up to three months. After this time, if it hasn’t been claimed, it will be donated to the good folks at The Salvation Army.

Every event is different, so check the timings with your suite host prior to the event to make sure you can enjoy every minute of it.

Wear whatever you would like provided it’s not offensive, inappropriate and involves shoes; thongs of course are A-Okay. Still a little unsure? Visit our full conditions of entry here.

We have plenty of bike racks, for all you cyclists out there. You’ll find them outside our admin entry, Entry B and in the carpark.

You can check out the arena by coming to one of our events, see what’s on here!

Our rule of thumb is that personal cameras with a lens 55mm or smaller are welcome to our events.  The policy can change based on the event so check out the event page for more details here. Selfie sticks are always a no-go though so best to keep it at home when you visit.

If you’ve brought a gift for an act you can hand it in to our info desk on ground level. We can’t guarantee they will get it, but we will try our best by passing it on to the touring crew.

No can do, sorry!

We’re so glad you asked and the answer is a strong yes. For more info, click here.

We’re so glad you asked and the answer is a strong yes. For more info, click here.

There sure is! An external cloak room is located to the right of the main entry where you can leave any large bags or prohibited items that can’t come inside. Once you’re inside the venue, we can also store smaller items at our Information Desk.

Each event is different so check the event page here.

The Babes in Arms policy lets you know up to what age children are allowed to sit on the knee of an adult ticket holder. It changes from event to event, so check out the Ticketek event page for more info.

Definitely! Every accessible toilet in the arena has baby change facilities as well as additional pop up facilities. Just ask our friendly staff to point you to the closest one.

You aren’t able to bring your pram inside the venue but you can store it at our external cloaking tent. This is located on the right hand side, when facing the main entrance.

Capsule carriers aren’t able to be brought inside but a wearable one, that doesn’t obstruct the view of other patrons, is allowed inside.

Timings are usually made available the week of the event. Check out the relevant event page here for the confirmed schedule once available.

We sure do! Come on down to our info desk and the team can grab you one. There is a limited amount though, so best to get in quickly.

You can check out all the accessibility info here.

You sure can! Not going to lie, our beer battered chips are damn good. If you’re not a chips person, we’ve got a tonne of other options including something for our gluten-free and vegetarian friends.

It’s first come, first serve in our RAC Local Lounge and Backstage with Bankwest Lounge so be sure to arrive on time!

We have many free filtered water fountains throughout the venue which our staff can direct you to.

We’ve got the caffeine addicts and tea lovers covered with the RAC Local Lounge serving fresh warm drinks at every event.

All outlets at RAC Arena now accept payment by card only. Credit and debit cards will continue to be accepted. This change has been implemented to deliver faster service for patrons. Patrons attending RAC Arena with cash only will be able to exchange it for a ‘Cash Voucher’. Our staff can show you where.

Tickets to all our events can be purchased through our only authorised ticketing agency, Ticketek, either online, by calling 13 28 49 or in person at one of their agencies.

Our box office is only open event days, two hours before the event starts! For more info on the exact time for your event, visit the event page here.

Seats are allocated at the time of purchase, so to avoid confusion, best to stay in the one you’ve been given.

Viewing restrictions come about due to the event production requirements. If your view is completely restricted let our fronts of house staff know and we’ll do our best to relocate you.

You can reprint your ticket for a small fee. Tickets can be reprinted at our box office on the event day or at a Ticketek agency prior! Here is a list of Ticketek outlets.

You sure can. You will just need to bring along written authorisation from the person who purchased the tickets.

For sure! Companion tickets can be booked through Ticketek’s Accessible Seating Hotline; 1300 665 915. Please note that only the paid ticket will be issued at the time of booking.

The companion ticket can be collected from our box office on the day of the event.  The companion card holder will need to be present when picking up the tickets in order to verify the booking details. Our box office opens two hours prior to the show kicking off. You can find the specific time by visiting to event page here.

Of course! Chat to the Ticketek team via their Accessible Seating Hotline on 1300 665 915.

Our car park is open 24 hours a day, 7 days a week!

You can find out the cost of parking on our Transportation webpage. Event parking is a flat $30, with our usual rates in play before and after the event rate period. Check out the event page here to find out the event rate start and finish times.

You can pre-pay for your ticket 5 minutes after parking at any of the pay stations.

Sorry, it’s first come, first served.

Our car park is open 24/7. You can find out about event rate periods on the relevant event page here.

For sure! We have plenty of bays for ACROD permit holders. If the car park is full just let one of the attendants know and if there are ACROD parks left inside, you will be given access. Please keep in mind, the car parks can’t be reserved.

2.3 metres to be exact.

If you head on down to the corner of Wellington and Milligan Street near the yellow totem (aka The Pineapple), we have bays for that exact purpose, 60m from the front of the venue.

If your ticket has the Transperth logo on it, public transport is included! Leave the hassles of driving at home and grab a free lift on us, up to three hours before and after the event. Just show your ticket to the Transperth staff and you’re good to go!

The nearest taxi rank is on Wellington Street outside of Four Points by Sheraton Hotel.

RAC Arena was built for the people of Western Australia so our goal is to ensure everyone is able to come and enjoy the world class events we host. You can find out more on our dedicated Accessibility webpage.

Absolutely! Our Quiet Room, located on level 1 opposite door 17, is the perfect space for you to take some time out should you need it. Anyone with sensory sensitivities who may need time out at an event is invited to use the room as required. This may include people with autism, Downs syndrome, people suffering PTSD, adults with dementia, Parkinson’s disease, anxiety sufferers and stroke patients.

Call 1300 665 915 Ticketek’s Accessible Seating booking line if you require special access, wheelchair or companion card seating. Monday to Friday 9am – 5pm (AEST).

Yes, we have 14 ACROD bays in our car park. The first set are located near the Milligan St entrance, with the second set located towards the back of the car park near the Suite Holders and Mobility Entry. ACROD bays are allocated on a first come first served basis.

Yes we have developed a number of social stories to show patrons what they may see and experience when they attend an event at RAC Arena. Social stories are available on our dedicated Accessibility webpage.

Yes, we utilise a Wi-Fi based hearing system that works by using your own mobile device. Instructions on how to access this can be found at the information desk on the ground level. Patrons using the hearing assistance system need to ensure that their mobile device is adequately charged prior to the event.