These measures include:
- Floor markers to encourage guests to maintain good physical distancing practices
- increased cleaning protocols throughout the venue including high traffic touch points
- hand wash guidance placed in bathrooms
- ensuring all working staff have completed the AHA Hospitality & Tourism COVID-19 Hygiene Course
- continued rigorous adherence to ISO and food safety management standards within all culinary service
The Babes in Arms policy lets you know up to what age children are allowed to sit on the knee of an adult ticket holder. It changes from event to event, so check out the Ticketek event page for more info.
Definitely! Every accessible toilet in the arena has baby change facilities as well as additional pop up facilities. Just ask our friendly staff to point you to the closest one.
Prams aren’t allowed inside the arena, but no need to worry, that’s what our external cloakroom is for!
We sure do! Come on down to our info desk and the team can grab you one. There is a limited amount though, so best to get in quickly.
Yes, wheelchairs are allowed inside the arena. We have wheelchair seating areas which you can booked by calling the Ticketek Accessibility Hotline on 1300 665 915. Alternatively, if you are transferring to one of our regular seats, the wheelchair will need to be cloaked. Our friendly front of house staff will be able to help you transfer into a seat and cloaking the chair, so you can focus on enjoying the event. Just flag down one of the team when you arrive onsite.
We have got you covered with Hearing Augmentation Systems available from our info desk during events. This system allows audio from the show to be broadcasted to either a set of existing headphones or through the use of a T coil to a personal hearing aid. Shoot us a message before the event and we can book a device for you.
All service animals are welcome. How could we say no to such helpful furry friends?
Bring your crutches along and if they fit under your chair, you won’t have to cloak them. If you find they are too big to fit underneath, our friendly staff can assist you to your seat then cloak them for you.
Text your location and the issue to 0428 489 836 or chat with us here to report an issue.
Every event is different, so check the timings with your suite host prior to the event to make sure you can enjoy every minute of it.
We have plenty of bike racks, for all you cyclists out there. You’ll find them outside our admin entry, Entry B and in the carpark.
You can check out the arena by coming to one of our events, see what’s on here!
If you’ve brought a gift for an act you can hand it in to our info desk on ground level. We can’t guarantee they will get it, but we will try our best by passing it on to the touring crew.
No can do, sorry!
We have many free filtered water fountains throughout the venue which our staff can direct you to.
We’ve got the caffeine addicts covered with the RAC Local Lounge serving fresh coffee at every event.
Tickets to all our events can only be purchased though Ticketek either online, by calling 13 28 49 or in person at one of their agencies here.
Our box office is only open event days, two hours before the event starts! For more info on the exact time for your event, visit the event page here.
Seats are allocated at the time of purchase, so to avoid confusion, best to stay in the one you’ve been given.
Viewing restrictions come about due to the event production requirements. If your view is completely restricted let our fronts of house staff know and we’ll do our best to relocate you.
You can reprint your ticket for a small fee. Tickets can be reprinted at our box office on the event day or at a Ticketek agency prior! Here is a list of Ticketek outlets.
You sure can. You will just need to bring along written authorisation from the person who purchased the tickets.
For sure! Companion tickets can be booked through Ticketek’s Accessible Seating Hotline; 1300 665 915. Please note that only the paid ticket will be issued at the time of booking.
The companion ticket can be collected from our box office on the day of the event. The companion card holder will need to be present when picking up the tickets in order to verify the booking details. Our box office opens two hours prior to the show kicking off. You can find the specific time by visiting to event page here.
Of course! Chat to the Ticketek team via their Accessible Seating Hotline on 1300 665 915.
You can prepay for your ticket 5 mins after parking at any of the pay stations.
Sorry, it's first come, first serve basis!
On event nights, our carpark usually closes at midnight unless stated otherwise on the event page here.
For sure! We have plenty of bays for ACROD permit holders. If the car park is full just let one of the attendants know and if there are ACROD parks left inside, you will be given access. Please keep in mind, the car parks can’t be reserved.
2.3 metres to be exact.
If you head on down to the corner of Wellington and Milligan Street near the yellow totem (aka The Pineapple), we have bays for that exact purpose, 60m from the front of the venue.
If your ticket has the Transperth logo on it, public transport is included! Leave the hassles of driving at home and grab a free lift on us, up to three hours before and after the event. Just show your ticket to the Transperth staff and you’re good to go!
The nearest taxi rank is on Wellington Street outside of Four Points by Sheraton Hotel.