COVID-19 Update


RAC Arena and ASM Global are closely following the federal and state governments’ management of the COVID-19 outbreak, and take our responsibility for the health and well-being of our patrons, clients and employees seriously. 

Thinking about attending at event at RAC Arena and have some questions? Check out our FAQs

The Western Australian Government has announced that mandatory contact registers at relevant businesses and venues will be introduced from 5 December 2020 - including RAC Arena. Maintaining a contact register is an extra safety measure and one of the most effective ways to control the spread of COVID-19.

Any person aged 16 and over who visits our venue will be required to register their contact details on entry. The quickest and easiest way to do this is via the SafeWA app. To avoid delays on the day, we strongly encourage you to download it before you arrive via Apple App Store or Google Play.

For more information visit --> WA.gov.au

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Update: 10:00m AWST, Thursday 29th July 2021

A statement from the Synthony event organiser - 

SYNTHONY has been rescheduled to new show date of Friday 5th November!
 
With the current border restrictions in place across Australia + New Zealand, we can’t bring you the show as planned in September. 
 
We know fans will be disappointed to have to wait another 8 weeks, but we guarantee this show will be worth it.
 
All tickets automatically transfer to the new date. You don’t need to do anything. If you can no longer attend on the rescheduled date you can request a refund via Ticketek. Refunds are available until Thursday 12th August.
 
Almost 90% of tickets are sold so this show is heading for a big celebration that we all need so secure your tickets via Ticketek.

See you in November, Perth, and get ready to dance ๐Ÿ’ƒ๐Ÿ•บ


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Update: 2:20pm AWST, Thursday 9th July 2021

Statement from West Australian Premier, Mark McGowan -

With strong testing results and the WA community overwhelmingly doing the right thing over the past two weeks, I can now confirm that we will be able to return directly to pre-lockdown conditions from 12:01am on Monday (midnight on Sunday night).

That means no more masks, no capacity or crowd limits, no service restrictions, no limits on hospital or aged care visits and the return of dancefloors, major events and standing crowds at live performances.

From the situation we were a fortnight ago, to be able to safely take this step so quickly is a massive and incredible result for our community - and shows the value of our approach of acting quickly and decisively.

Under the pre-lockdown conditions, the only state-level restrictions which will remain in place are the controlled border arrangements and restrictions on travel to remote communities. Contact registers will also remain mandatory at most WA venues - as we've seen in the past two weeks, they remain an absolutely crucial tool in the fight against COVID-19.

As we move forward, we have to remain vigilant - but the past two weeks have once again shown the power and resilience of the WA community. Thank you.

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Update: 1:30pm AWST, Monday 5th July 2021

A statement from West Coast Fever regarding this weekend's game - 

Great news Green Army! Our Round 10 game against Sunshine Coast Lightning is scheduled to go ahead at RAC Arena at 6pm this Saturday, July 10.
 
Attendance will be capped at 50% to comply with COVID directions, which means just under 7000 fans, including all members and anyone who has already purchased a ticket, will be able to attend. 
 
The club will be in contact with all members and ticket holders with further event and seating details as soon as possible.


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Update: 1:00pm AWST, Monday 5th July 2021

Statement from West Australian Premier, Mark McGowan -

Following no further local cases being found in WA overnight, I can now confirm restrictions in Perth and Peel will ease again at midnight tonight.

As flagged on Friday, some transitional restrictions will remain in place for a further six days, from 12:01am tomorrow (Tuesday 6 July) through to 12:01am on Monday 12 July.

However, with strong testing results over the weekend, we’ve now received updated health advice that will allow us to move to even lighter transitional restrictions than those announced last week.

From midnight tonight:

- Masks will remain mandatory for indoor public venues, including in the workplace and on public transport. Exemptions apply including for medical reasons and primary school aged children or younger.

- Masks will no longer be required in outdoor public spaces where physical distancing is possible or when undertaking vigorous exercise indoors or outdoors. People should use common sense and take a mask with them whenever they leave home.

- 30 person limit in all homes for indoor private gatherings and 150 person limit for outdoor gatherings. 

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Update: 2:15pm AWST, Friday 2nd July 2021

Statement from West Australian Premier, Mark McGowan -

First, the headline news: the Perth and Peel lockdown will end as scheduled at midnight tonight.

Overnight, we detected one additional local case of COVID-19 in Western Australia. However, as this case involves the partner of a previous case who has been in quarantine, and had previously tested negative, this new case does not pose a risk to the community.

So, as we had hoped, we can now proceed to the end of lockdown restrictions. However, as with previous lockdowns, we will have a staged return towards pre-lockdown conditions over the coming days.

From midnight tonight (12:01am Saturday 3 July), Perth and Peel will move to interim restrictions which will remain in place for three days, until 12:01am Tuesday 6 July.

Following that, pending ongoing health advice, some further transitional restrictions will remain until Monday 12 July.

I’ll detail both stages of restrictions in a moment, but first can I take a moment to thank everyone for doing the right thing over these past few days. As always, we’ve seen strong compliance and excellent testing numbers, and that’s what gives us the confidence to take these steps.

The post-lockdown interim restrictions for the Perth and Peel regions from 12.01am Saturday, July 3 until 12.01am Tuesday, 6 July (pending the latest health advice), include:
- Everyone must continue to wear a mask in indoor and outdoor public places, while at work and on public transport, unless exempt or for outdoor vigorous exercise;
- People who can work from home or remotely, are encourage to do so;
- Limit of 10 visitors to all homes;
- Limit of 20 people for private outdoor gatherings;
- Four square metre capacity rule and 20 patron limit for restaurants, cafรฉs, pubs, bars, casinos, nightclubs, entertainment venues and public venues - for seated food and drink service only;
- Four square metre capacity rule and 20 patron limit for beauty, nail and hair services;
- Public venues such as recreation centres, outdoor playgrounds, museums, swimming pools can open with the four square metre capacity rule and 20 patron limit in place;
- Universities, TAFEs and training services can reopen;
- Places of worship can open with four square metre capacity rule and 20 patron limit;
- Weddings and funerals can proceed with up to 20 guests;
- Professional and outdoor community sports, including training, are permitted, but without spectators. Indoor community sport is not permitted;
- Fitness venues including gyms, pilates, yoga, dance studios can open with four square metre capacity rule and 20 patron limit in place;
- No visitors to aged and disability facilities and hospitals, except for compassionate reasons and advocacy;
- No visitors to residential aged care and/or disability facilities except for exceptional circumstances such as essential care, compassionate reasons, end of life and advocacy; and,
- No visitors to hospitals except for compassionate reasons, end of life, accompanying a child or supporting a partner giving birth.

The intrastate Perth and Peel border will removed, meaning people can travel within WA, with the exception of some remote Aboriginal communities. However, anyone who has been in Perth and Peel since Sunday, 27 June is subject to same mask wearing requirements and will not be allowed to visit hospitality, entertainment, recreation venues or other public gatherings. People are permitted to enter retail venues and purchase takeaway.

People identified as casual contacts of confirmed COVID-19 cases are not permitted to travel outside the Perth and Peel regions until 12:01am Monday 12 July, unless for essential or compassionate reasons.

Regarding elective surgeries, category 2 and 3 elective surgeries have been postponed in public hospitals until Friday, 9 July. People are urged not to contact hospitals directly as they will be contacted to reschedule their appointments.

Following this upcoming three-day period, further eased transitional restrictions will take effect at 12:01am 6 July, and remain in place until 12:01am Monday 12 July - pending ongoing health advice.
This set of restrictions will include the following changes:
- Masks will not be required outside where physical distancing is possible;
- Masks will remain mandatory for indoor public venues, including in the workplace and on public transport. Exemptions apply including for medical reasons and primary school aged children or younger. People should use common sense and take a mask with them whenever they leave home;
- 30 person limit will apply in all homes for indoor private gatherings and 150 person limit for outdoor private gatherings;
- Two square metre capacity rule and 150 patron limit will apply to most venues, including weddings and funerals;
- Indoor and outdoor community sport will be able to resume with spectators;
- Patients in hospital, or people in aged care or a disability facility can have four personal visitors per day. Masks will remain mandatory for staff and visitors; and
- Major stadiums, including Optus Stadium, RAC Arena and HBF Park will be able to operate at 50 per cent capacity.

We intend for these subsequent transitional restrictions to be in place for just six days, from Tuesday through Sunday to take us through the full 14 day incubation period.

Assuming everything goes well for these restrictions, and health advice permitting, we intend to take the final safe and sensible step and return to our pre-lockdown life by 12:01am Monday 12 July.

It’s a quick, safe and sensible approach to keep our State safe, and get us back to the incredible freedoms that we’ve enjoyed for most of the last year.

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Update: 2:30pm AWST, Thursday 1st July 2021

Amy Shark’s Perth Show Rescheduled to September 2021

TEG Live have advised due to the border restrictions around the current Sydney COVID outbreak, the Adelaide and Perth shows will be rescheduled to September 2021. 
 
A message from Amy:
“I’m so sorry, this hurts and I’m shattered, but I’ll be there very soon!” 

RAC Arena Perth
Sat 3 July, 2021 now valid for Saturday 18, September, 2021

Existing ticket holders do not need to take any action for their tickets to be valid for the new date. All ticket purchasers will receive an email from Ticketek with all the important ticketing information.

Tickets to the revised date are on sale now through Ticketek

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Update: 11:00am AWST, Thursday 1st July 2021

In light of recent COVID-19 developments, the organisers of Sneakerland, the premier sneakers and streetwear convention, have made the decision to postpone the event. Sneakerheads won’t have to wait long though with the rescheduled date set for Saturday 31st July 2021. 

Existing ticket holders do not need to take any action for their tickets to be valid for the new date. All ticket purchasers will receive an email from Ticketek with all the important ticketing information.

“We have been blown away by the response to Sneakerland and have been really looking forward to bringing this event to life. However, the health and safety of all involved is paramount so we felt like it was the right decision to postpone” says Jamal Diallo, owner of 1Off sneaker store and Sneakerland event organiser.  

“We want Sneakerland 2021 to be a celebration and look forward to welcoming and supporting a range of local businesses that have been impacted during this difficult time of uncertainty.”

There’s a lot to look forward to when the time comes. Home grown vendors such as Cabinet Noir, BANX and Cold Wave will be in attendance. As well as RAW WAR, who will be releasing their Autumn/Winter 2021 collection on the day.

The day's festivities will run under the guidance of hustling hero, Big Rak, who is the official MC, with beats provided by DJ Profits, Dellsy, Love Six and Skooby.  

Alongside basketball themed entertainment, Uncle Joe’s Barber will be onsite to freshen up hairdos, and free hair braiding will be available for those in attendance. 

Don’t miss this exciting opportunity to buy, sell and trade some of the rarest sneakers, accessories, and apparel on the market at Sneakerland 2021. 

Tickets for the revised date are on sale now through Ticketek.

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Update: 5:00pm AWST, Monday 28th June 2021

A statement from Amy Shark regarding this weekend’s show – 

I have today been advised that due to state border closures and COVID-19 local Gov restrictions, the following shows in Adelaide (Thurs 1 July) and Perth (Sat 3 July) will need to be postponed. 

Details are currently being worked on for rescheduled dates. Ticketing teams will be in touch via email within 48 hours. I’m so sorry, this hurts and I’m shattered, but I’ll be there very soon! 

Love Amy x 


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Update: 11:00am AWST, Sunday 27th June 2021

Statement from West Australian Premier, Mark McGowan -

Western Australia has recorded one new case of COVID-19 in the community overnight in relation to NSW travel.

As a result, and until public health can confirm if the virus has spread, restrictions will come into effect immediately for the Perth-Peel region for a minimum period of three days.

These restrictions include:
- Mandatory mask wearing indoors, on public transport, and outdoors where physical distancing is not possible, primary school aged children and those who are exempt are not required to wear masks;
- Public events that cannot be restricted to 150 people will be cancelled or played without spectators today – including the Chicken and Beer Festival and AFL West Coast Eagles vs Western Bulldogs match at Optus Stadium. The match will proceed, but without spectators.
- 30-person limit in all homes for private gatherings;
- Hospitality, entertainment venues (including casino and nightclubs), retail, beauty/hairdressers, recreation centres (including gyms, pilates, yoga, dance and swimming pools) and places of worship can remain open, but must comply with the 2 square metre rule, with a maximum of 150 patrons.
- Community sport is permitted.
- Wedding and funerals can also proceed but will be limited to a maximum of 150 attendees.
- Hospitals will have a maximum of four personal visitors permitted per patient per day – masks will be mandatory for staff and visitors.
- Anyone who enters a regional area from the Perth-Peel region is required to wear a mask as per requirements in Perth-Peel, and travel should be minimised. Travel to remote Aboriginal Communities will be restricted.

All these measures will be reviewed regularly and the Chief Health Officer will continue to monitor the serious situation and provide more ongoing advice. 

Everyone is urged to continue checking in using the SafeWA app or contact registers, get tested if you feel unwell and visit wa.gov.au/covid19 for further information.

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Update: 1:20pm AWST, Sunday 20th June 2021

Statement from West Australian Premier, Mark McGowan -

Big news today for thousands of WA venues: this Wednesday Western Australia will proceed to Phase 5 of eased restrictions, and remove all COVID-related capacity limits.

That means that all venues will be allowed to return to 100% of their pre-COVID capacity, and all major events will be able to occur with no limit on size or crowds.

Venues will still be required to maintain contact registers and use the SafeWA app and have COVID Safety Plans in place. COVID Event Plans will also still be required for major events.

This change follows updated health advice, and means that Western Australia will continue to lead the way in having some of the lightest restrictions in the world.

It’s another big step, and it will mean a lot to many local businesses who’ve worked hard to keep going through challenging conditions over the past 15 months.

Our controlled interstate border, and the international hard border, will remain in place – and are once again essential for allowing us to ease these restrictions within our State.

While we’re confident that we can safely take this step, it’s crucial that Western Australians continue to do the right thing, so that if COVID-19 does make its way into our State we remain ready.

That means exercising good personal hygiene, signing in when you visit a venue, staying home if you are unwell and getting tested if you have symptoms of COVID-19.

It’s also crucial that every Western Australian gets vaccinated when they are eligible – it remains our best way out of this pandemic.

This is an exciting step for our State – and is only possible because of everyone’s hard work throughout this pandemic. 

Once again: thank you WA.

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Update: 12:00pm AWST, Wednesday 28th April 2021

Due to the recent measures put in place by the WA State Government with regards to COVID-19 and state border restrictions, the PAW Patrol Live! “Race to the Rescue” shows at RAC Arena this Saturday 1 and Sunday 2 May have had to be postponed. All tickets purchased for the 1 May  and 2 May Perth shows will be honoured and remain valid for the rescheduled dates and corresponding performance times.

NEW RESCHEDULED DATES:
Saturday 12 June 2021 – 10am (formerly Sat 1 May 2021 10am & Sat 16 May 2020 10am) 
Saturday 12 June 2021 – 1pm (formerly Sat 1 May 2021 1pm & Sat 16 May 2020 1pm) 
Sunday 13 June 2021 – 10am (formerly Sun 2 May 2021 10am)

Existing ticket holders do not need to take any action for their tickets to be valid for the new performance dates. All ticket purchasers will receive an email from Ticketek with the new dates and other important ticketing information.

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Update: 4:00pm AWST, Friday 23rd April 2021

As per the Premier’s announcement all visitors coming to the venue from 6pm tonight are required to wear a mask at all times. If attending an event tonight we encourage you to bring your own mask, however we have complimentary masks available at each entrance.

โ€‹From midnight tonight we will be closed to the public and are expected to reopen upon conclusion of the three day lock down period ending midnight Monday 26 April.

As per our Conditions of Entry your full cooperation with directions are required. 
 
It is more important than ever, that you maintain good hand hygiene, stay home tonight if unwell and scan into the venue using the SAFE WA app.

Our highest priority has always been, and will always be, the safety of our staff and all visitors.

Thank you for playing your part in keeping everyone safe and healthy. 
 
If you would like further information on COVID-19 please call the COVID-19 Information Helpline on 13 COVID (13 26843).
 
Please take care of yourself and your loved ones.
 
Stay safe,
RAC Arena team

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Update: 1:00pm AWST, Friday 9th April 2021

Statement from West Australian Premier Mark McGowan -

I am pleased to announce that based on the latest public health advice, from midnight tomorrow (12.01am Saturday, 10 April), we will be raising capacity limits for certain indoor and outdoor venue with fixed seating to 100%, with no upper numerical cap.

This is big step forward in the removal of restrictions – one that we can only take due to the hard work from Western Australians across the community, giving health experts the confidence to proceed.

The following indoor and outdoor venues will be able to move to 100 per cent of the fixed seating capacity, and SafeWA and contact registers will continue as mandatory:
• auditoriums and amphitheatres;
• theatres;
• concert halls;
• cinemas;
• comedy lounges; and
• performing arts centres.

WA’s major venues such as Optus Stadium, RAC Arena, HBF Stadium - Main Arena, and HBF Park will be able to have 100 per cent of the fixed seating capacity in the spectator seating and special seating spaces.

Places of worship will be able to have 100 per cent of capacity of a space being used for formal worship.

However, there are some restrictions that are needed based on health advice.

The 75% limit for restaurants, clubs and cafรฉs with dedicated seating, and the two square metre rule for pubs, nightclubs, bars and other music events, will remain in place at this stage.

However, in the context of continued absence of community transmission and the continued rollout of the vaccine across the country for vulnerable groups, the Chief Health Officer anticipates that the benefits of retaining the final physical distancing and mass gathering restrictions may well be reduced and therefore could possibly be removed.

To that end, the Chief Health Officer has recommended that the situation be reviewed in one month’s time, with further advice to be provided.

We should not forget however, given our privileged position, this pandemic is not over.

Despite the global vaccination effort, cases around the world are still rising.
Now, more than ever, we have to keep up our efforts, both in terms of our efforts as a State, including our controlled border and hotel quarantine systems, and as individuals.

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Update: 12:00pm AWST, Friday 5th March March 2021

Statement from West Australian Premier Mark McGowan - 

Today I can announce that the next stage of eased restrictions to deliver a boost for thousands of WA businesses.

As of Monday, March 15, in line with the latest expert health advice, many WA venues will be permitted to operate at up to 75% of normal maximum capacity.

This will mean that WA venues continue to have the lightest restrictions, and is another major step forward for our State.

Increased capacity of up to 75% will be allowed at seated outdoor and indoor venues including entertainment venues, restaurants, cafรฉs, food courts, bars and places of worship.

This change will come into effect from 12:01am on Monday 15 March and will permit the following WA venues to operate at either 75% of maximum capacity OR the 2 square metre rule - whichever is greater:
- restaurants, cafes, food courts, and bars;
- indoor and outdoor auditoriums and amphitheatres;
- theatres;
- concert halls;
- cinemas;
- comedy lounges;
- performing arts centres;
- places of worship;
- function centres;
- community, recreation or youth centre or facilities, including community halls and sporting clubs including but not limited to: community halls, sporting clubs, Returned and Services League facilities and Police and
Community Youth Centres;
- WA’s major stadiums (Optus Stadium, HBF Park, RAC Arena, HBF Stadium - Main Arena); and,
- funeral parlours

However, the two square metre rule will continue to apply to all other unfixed seating venues and facilities including nightclubs, music events and the casino.

To clarify, for pubs and bars, which have a mix of seated and standing service are included in this new rule, and 75% refers to their total capacity, not just their seated capacity.

The Chief Health Officer will continue to review these arrangements and provide ongoing updated advice, as necessary.

I am sure the new 75% rule will be welcome news for many in our hospitality sector. We know many of our businesses have been thriving under WA’s unique approach – and we hope this change will assist them further.

This is a strong, safe step forward for the WA economy.

It means WA continues to have the lightest restrictions of all the states in place for local businesses.

It's thanks to every Western Australian that we can now make this change.

My only request is this - please keep doing the right thing - that means keeping up good habits, staying home when sick, getting tested if you have symptoms, and making sure you use the SafeWA app when you head out.

And most importantly, keep getting out there, supporting our local businesses, and keeping our State strong.

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Update: 12:00pm AWST, Friday 5th March March 2021

TEG Dainty takes great pride in delivering the very best experiences for lovers of theatre and live music. Unfortunately, due to ongoing Covid-19 restrictions, we wish to advise that Jim Steinman’s BAT OUT OF HELL – THE ROCK MUSICAL has been rescheduled for NOVEMBER 2021 on the date listed below. 

RAC Arena, Perth WA 
Fri 7 May 2021 now valid for Thursday 18 November 2021

Existing tickets will remain valid and original seats will be honoured. No further action is required — simply present your ticket on the night at the rescheduled show.

We encourage you to hold on to your ticket(s) if you can. You will be supporting the Artists and the wider industry of Venues, Agents, Managers, Promoters, Hospitality Workers and so many more!

Thank you for your continued patience and support and we look forward to seeing you at the show.

Tickets to the new 2021 date are on sale now at Ticketek

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Update: 6:00am AWST, Wednesday 3rd March 2021

One of the best-selling acts of all time, the BACKSTREET BOYS have announced the Australia and New Zealand legs of their DNA World Tour has been forced to be rescheduled to March 2022 due to ongoing restrictions as a result of Covid 19.

AJ McLean, Brian Littrell, Nick Carter, Howie Dorough and Kevin Richardson have been enthralling fans for more than 25 years in a message to their Australian and New Zealand fans said;

“We can’t wait to visit you all down under. We were hoping to have better news, however it doesn’t seem it is going to be possible for us to go back out on the road just yet. The Backstreet Boys will be back in Australia and New Zealand in 2022. Those of you who already have tickets, please hang on to those tickets as they will be valid for the new dates. We can’t wait to get back to doing what we love and that’s performing for you. We miss you, we look forward to getting back out on the road, getting back out on that stage and interacting with the fans each night. We can’t wait to bring back the Backstreet Boys experience to you soon. We Miss you all, we love you all and we will see you very soon. We hope everyone is well, be well. Peace and Love xx

Fri 4 March 2022 – Perth, RAC Arena (previously Wed 12 May 2021)

All tickets remain valid for the rescheduled shows without the need for exchange. Patrons unable to attend the new dates can obtain a full refund from the point of purchase. Refund requests must be submitted prior to 5pm, Sun 28 March 2021.

For any questions relating to your ticket purchase, please contact your original point of purchase.

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Update: 2:00pm AWST, Sunday 31st January 2021

Announcement from the WA State Government:

Beginning at 6pm tonight, the whole Perth metropolitan area, the Peel region and the South West region will be going into a full lockdown. This lockdown will run until 6pm on Friday. A five-day lockdown. It’s crucial we act quickly, to keep the community safe. We cannot forget how quickly this virus can spread, nor the devastation it can cause.

Following our discussions with the Chief Health Officer and Police Commissioner, the following measures will be put in place from 6pm for people in Perth, Peel and the South West:

People in these regions are required to stay home, except for the following four reasons:
- Shopping for essentials like groceries, medicine and necessary supplies.
- Medical or health care needs including compassionate requirements and looking after the vulnerable.
- Exercise, within their neighbourhood, but only with one other person and only for one hour per day.
- Work, where you cannot work from home or remotely.

In addition to this Stay Home rule. If you do leave home, for one of the four reasons you will be required to wear a mask at all times outside and if you need to work indoors, then wearing a mask in the workplace is also mandatory. To be clear, mask wearing on public transport is also mandatory.

People in the Perth, Peel or South West region need to stay inside their region for the next five days, unless for an essential reason. We are strongly encouraging that everyone in this area, who is from another WA region, stay here and do not travel further outside of this area until the lockdown is over. If you do need to travel outside the region you are in now, that can only occur if you need to return to your place of residence or exceptional circumstances.

The transport of essential goods into this region, is permitted, under our existing transport guidelines.
This lockdown means the following businesses, venues and locations in the relevant regions need to close for the next five days:
- Pubs, bars and clubs
- Gyms and indoor sporting venues
- Playgrounds, skate parks and outdoor recreational facilities
- Cinemas, entertainment venues, and casinos
- Large religious gatherings and places of worship
- Libraries and cultural institutions

Restaurants and cafes will close, and provide takeaway service only. 10 people can attend funerals, weddings are cancelled for the next five days.

No visitors are permitted to your home, unless caring for someone vulnerable or an emergency.
No visitors will be allowed in aged care homes, unless exceptional circumstances.
No visitors to hospitals and/or disability facilities, unless exceptional circumstances.
Elective surgery and procedures for categories 2 and 3 will be suspended from Tuesday, 2 February. Category 1 and urgent category 2 surgery will continue.

For a majority of schools in these regions, school was due to start tomorrow. That has now been put on hold and schools will be closed until next week – following the lockdown measures. It is, in effect, an extension of the school holidays.

All these measures will be reviewed regularly and the Chief Health Officer will continue to monitor the serious situation and provide more ongoing advice. This is an extremely fast-moving situation. I know for many Western Australians this is going to come as a shock. Western Australians have done so well for so long but this week it is absolutely crucial that we stay home, maintain physical distancing and personal hygiene and get tested if you have symptoms.

This is a very serious situation and each and every one of us has to do everything we personally can to help stop the spread in the community. We have acted decisively and swiftly given these circumstances. I want to thank everyone in advance for their patience.

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Update: 8:00am AWST, Wednesday 16th December 2020

Frontier Touring
and Faith No More wish to advise the band’s highly anticipated arena tour of Australia and New Zealand has been rescheduled to February 2022, due to the ongoing COVID-19 situation and subsequent restrictions on international travel and venue capacities.
 
Both the band and Frontier thank fans for their understanding and patience regarding the latest news. Make no mistake: these arena shows will be epic and worth the wait!
 
“Once again in this world of things being temporarily out of our control, we are having to postpone our AU/NZ dates. Postponed and not cancelled being the silver lining here and we’re grateful for that. We intend on making it up to you only at a time when things are safe for ALL of us. Until then, thanks for sticking this out with us and take care. We’re all in this together and when it happens we promise to make it special.”
— xoxo Billy, Jon, Mike B, Mike P, & Roddy
 
Fans should hang onto their tickets – all tickets purchased for the original dates remain valid and will be honoured for the rescheduled dates. No action is required, just show up on the night with your existing ticket to gain entry. Ticketholders unable to attend are entitled to a refund and should submit their details to Ticketek no later than 26 February.
 
Tickets for the new date are on sale now through Ticketek.

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Update: 10:30am AWST, Wednesday 25th November 2020

Due to the current restrictions surrounding live events worldwide the Bon Iver’s Australian tour has now been cancelled.

See below statement from Bon Iver as well as details on how to obtain your ticket refund.

"As the 2020 Holiday season approaches, we have made the difficult decision to cancel our 2021 Australian and New Zealand tour dates. We believe that this is the best preventative action we can take against the continued spread of COVID-19 and may be able to help anyone struggling during this continued global event. We look forward to safer days ahead when we can play for you and with our friends Stella Donnelly and Gordi."

All purchased tickets will receive a full refund.

Tickets purchased by credit or debit card will be refunded in full (including ticket insurance premium or refundable ticket purchase, if relevant) and patrons do not need to take any action. Patrons should allow approximately 20 working days for the refund to appear in their account.

If your credit or debit card has been permanently closed/cancelled or the card has expired, please supply us with updated bank details here within business 3 days of the date of this email in order to process your refund.

If you do not provide correct details, we will be unable to refund your tickets.

Patrons who purchased tickets in an Agency using cash or EFTPOS will receive a full refund to a bank account. Please provide us with your bank accounts details here.
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Update: 10:00am AWST, Tuesday 29th September 2020

Laneway Presents, Chugg Entertainment & Frontier Touring, the promoters of Tame Impala’s upcoming tour have confirmed that the concerts in December 2020 will not be able to go ahead, but will be rescheduled. The shows originally planned to be held in April, and moved to December 2020, have now been rescheduled to December 2021.  

Tickets already purchased for the April & December 2020 shows will be valid for the rescheduled dates, all remaining tickets are on-sale now for the new dates in December 2021.

Please see below for rescheduled dates;
 
RAC Arena, Perth
Tickets for Tuesday 28 April 2020 & Saturday 19 December 2020 now valid for Saturday 18 December 2021
 
What if I can’t attend the new date?
If you are unable to attend your new performance date listed above click here to request a full refund (including ticket insurance premium and refundable ticket purchase, if relevant) by Monday 19th October 2020.

โ€‹If your credit or debit card has been permanently closed/cancelled or the card has expired, and you require a refund, please supply us with updated bank details in order to process your refund.  

Patrons who purchased tickets in an Agency using cash or EFTPOS and required a refund, will receive a full refund to a bank account. Please provide us with your bank accounts details here. If you do not provide correct details, we will be unable to refund your tickets. 
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Update: 6:00am AWST, Wednesday 16th September 2020

Due to ongoing government restrictions, and out of an abundance of caution for the safety of our fans, crew and staff, the Harry Styles ‘Love on Tour 2020’ shows in Australia and New Zealand scheduled to take place in November 2020 will be postponed. 
 
In a message from Harry to his fans:
 
“Everyone’s health and safety remains our top priority, which is why I unfortunately have to postpone all 2020 shows in South America, Mexico, Australia and New Zealand until further notice. I really hope to play the shows as planned for 2021 but will continue to monitor the situation over the coming weeks and months. I can’t wait to see you all on the road as soon as it’s safe to do so.”
 
The rescheduled dates will be announced in due course. Purchased tickets for the original dates will be valid for the rescheduled dates. Ticket holders are encouraged to hang onto their tickets until the rescheduled dates have been confirmed.
 
For more information please contact the point of purchase.

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Update: 8:00am AWST, Wednesday 26th August 2020

Live Nation regret to advise that due to ongoing travel restrictions, border closures, and the continued limitations on mass gatherings in Australia, the Alanis Morissette 2020 World Tour – Celebrating 25 Years of ‘Jagged Little Pill’ originally rescheduled to November 2020, will now be rescheduled to December 2021.
 
Alanis Morissette 2021 World Tour – Celebrating 25 Years of ‘Jagged Little Pill’ with special guest Julia Stone
 
Sat 4 Dec 2021 – Perth – RAC Arena (previously 12 Nov 2020)
 
Tickets for all performances will be valid for the rescheduled shows without the need for exchange. Patrons unable to attend the new date can obtain a full refund from the point of purchase. Refund applications must be submitted prior to 5pm, Friday 25 September 2020.
 
For any further questions relating to your ticket purchase, please contact Ticketek.
 
Live Nation apologises to any ticketholders who have been inconvenienced by the rescheduling and thanks fans for their understanding and support during these unprecedented times.
 
For complete tour, ticket and VIP Experience information, visit Live Nation.

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Update: 9:00am AWST, Tuesday 14th July 2020

Due to the global coronavirus pandemic and the ongoing border closures, Harvest Rain has announced that The Wizard of Oz - Arena Spectacular that was due to play at RAC Arena in October has been cancelled.

Harvest Rain understand that this cancellation will impact many but hope the community will understand that the public health and safety issues caused by the coronavirus must take priority at this time.
 
Current ticket holders will receive an email from Ticketek advising of the refund details.  

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Update: 10:15am AWST, Monday 29th June 2020

ASM GLOBAL RELEASES COMPLETE VENUESHIELD OPERATIONAL PLANS FOR THE REOPENING OF ITS ARENAS, STADIA, THEATERS AND CONVENTION CENTERS
 
Industry-leading protocols to provide trusted protection for the live experience as facilities across the globe begin to reopen and welcome staff, tenants and guests.

Find out more here

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Update: 12:00pm AWST, Thursday 25th June 2020

Following the Premier’s announcement on Monday 22nd June to further ease restrictions, we are now opening RAC Arena in line with Phase 4 of the roadmap.

From Saturday 27 June:

·         all existing gathering limits and the 100/300 rule removed

·         gathering limits only determined by WA’s reduced 2sqm rule

·         no requirement to maintain patron register at food businesses and licensed premises

·         alcohol can be served as part of unseated service arrangements

·         all events permitted except for large scale, multi-stage music festivals

·         unseated performances permitted at venues such as concert halls, live music venues, bars, pubs and nightclubs

·         gyms operating unstaffed, but regular cleaning must be maintained

For RAC Arena, a 50 per cent capacity rule will apply. 
Sport: 7150
Concerts: 8250

It is vital that we must continue to keep up physical distancing where possible and maintain good personal hygiene to better protect ourselves and the general health of our community.

The safety of our members, staff and all visitors is always our highest priority. As such we have implemented a range of measures to ensure we are providing a safe and healthy venue for you to visit.

Cleaning 
While our cleaning regime has always been to the highest standard we have added additional measures to ensure a safe venue.

Keep a safe distance
When you visit, please respect others by keeping a safe distance of 1.5m at all times.

Personal hygiene 
Please use the hand sanitiser available at entries and throughout the venue and wash your hands regularly.

COVID Safe app 
We encourage all our patrons to download and register for the COVID Safe app. 

Please refer to the venue’s website and/or Facebook page for specific information related to the event you are attending.

We look forward to seeing you soon!

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Update: 1:00pm AWST, Tuesday 2nd June 2020

TEG Dainty wish to announce the rescheduled date for Jim Steinman’s BAT OUT OF HELL – THE ROCK MUSICAL in 2021:
 
Friday 7 May at RAC Arena

Ticket holders will be contacted by Ticketek. Tickets will be valid for the new show date and there is nothing further to do. 
We encourage you to hold on to your tickets to support the Performers and the wider industry of Venues, Agents, Managers, Promoters, Hospitality Workers and so many more!
 
Tickets to the new 2021 date are on sale now at Ticketek.

We look forward to seeing you at the show!

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Update: 9:00am AWST, Tuesday 5th May 2020

Due to current state and national restrictions on public gatherings and travel, UFC 251 originally scheduled for Perth, Western Australia on Sunday, June 7 has been postponed. UFC looks forward to returning to Perth in the near future with a PPV event in partnership with Tourism Western Australia. Fans can register their interest to receive date, ticketing and bout information at www.ufc.com/perth

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Update: 9:00am AWST, Friday 1st May 2020

Due to the current restrictions surrounding live events worldwide, the Iron Maiden Legacy of the Beast Tour in Australia and New Zealand has now been cancelled.
 
See below statement from Iron Maiden’s manager Rod Smallwood as well as details on how to obtain your ticket refund -
 
As you know, we were due to be with you shortly for the May shows and we are all very disappointed that we can’t get to see you all as originally planned. 
 
However we do promise our fans that we will get down to see you when we reasonably can. We love touring in your beautiful countries, where we always feel very much at home and welcome. Hopefully I can tell you more later this year when things should become clearer. Take care of yourselves, be safe and be smart.
 
Rod Smallwood
 
All purchased tickets will receive a full refund, more info at www.tegdainty.com

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Update: 8:00am AWST, Thursday 30th April 2020

Due to recent announcements by the Australian and New Zealand Governments the BACKSTREET BOYS – “DNA World Tour 2020” tour is being rescheduled.
 
In a message to their fans, the Backstreet Boys said:
 
“We were extremely excited to bring our DNA World tour down under to our Kiwi and Australian Fans. Unfortunately we have to postpone those dates. What’s most important is that everyone is safe right now and we will be rescheduling for 2021. We love you guys so much, we hope you stay safe with your loved ones. Hang on to those tickets, cause when it’s safe we’re going to party like never before, and if you know anything about the Backstreet Boys.. there ain’t no party like a Backstreet party cause a Backstreet party don’t stop! Stay Safe, Be well, Peace and Love and we will see you soon xx”
 
Tickets for Saturday 30th May 2020 will now be valid for Wednesday 12th May 2021.
 
All tickets remain valid for the rescheduled shows without the need for exchange. Patrons unable to attend the new dates can obtain a full refund from the point of purchase. Refund requests must be submitted to Ticketek prior to 5pm, Sun 31 May 2020.
 
For any questions relating to your ticket purchase, please contact Ticketek.

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Update: 9:00am AWST, Thursday 23rd April 2020

Handsome Tours has announced that due to the ongoing pandemic, Bon Iver’s 2020 Australian Tour has been rescheduled.

Statement from Bon Iver:
 
It is with great care and empathy to all involved that we announce the rescheduling of the below tour dates in Australia and New Zealand to March and April 2021.

All previously purchased tickets will be valid for the rescheduled dates; remaining tickets will go on sale on Thursday, 30 April at 11:00 AM local. If you are unable to attend the new date, please contact the point of purchase.


Tickets are valid for rescheduled dates below:

RAC Arena, Perth, WA
Sat 27 June 2020 now valid for Wed 24 March 2021

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Update: 10:00am AWST, Wednesday 8th April 2020

PAW Patrol Live! "Race to the Rescue" has been able to confirm re-scheduled dates for May 2021, previously scheduled for May this year.
 
All ticket purchases have been emailed and can contact TEG Live if they need further assistance.

For more information head to http://bit.ly/PPL20-GP

NEW SHOW DATES & TIMES:
Saturday 1 May 2021 | 10:00am and 1:00pm

Tickets for the new date are on sale now through Ticketek.

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Update: 9:00am AWST, Wednesday 1st April 2020

Due to recent announcements by the Australian and New Zealand Governments the ALANIS MORISETTE – “2020 World Tour – Celebrating 25 Years of “Jagged Little Pill” tour is being rescheduled. 
  
Tickets for Saturday 18 April 2020 will now be valid for Thursday 12 November 2020.
 
All existing tickets remain valid for the rescheduled show without the need for exchange. If you are unable to attend the new dates, you can obtain a full refund from the point of purchase. Current ticket holders will receive an email from Ticketek advising of all the options. 
 
In a message to her fans, Alanis Morissette said:
 
“So much going on inside and outside.... take care of yourselves and each other. can’t wait to see you when it is safe for us all to gather. hand on all
hearts til then! ๐Ÿ’•๐Ÿ’•
 
Stay safe and see you soon โค๏ธ”

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Update: 5:00am AWST, Wednesday 1st April 2020

Originally set for May 2020, Faith No More will now perform seven huge arena shows across Australia and New Zealand in early 2021. Frontier Touring and Faith No More apologise to all those affected by the date changes and thank fans for their support and understanding.
 
A message from the band:
 
Friends… Due to the spread of the COVID-19 we have no choice but to postpone the FNM concerts we had planned in New Zealand and Australia in May. 
 
The circumstances that have forced this decision are well beyond our control but not being able to play for you all stings like a motherf*^ker. We wanted to figure out how to address our upcoming tour down there in terms of rescheduling and postponements but basically…  We fully intend to make good on our promise to come down and perform for you all. Hold on to your tickets, postponement dates are as follows. If these new dates don’t work, we’ll refund your ticket.
 
Thank you for supporting us and the quest for public safety.
 
We will see you soon,
Billy, Jon, Mike, Mike and Roddy
 
All tickets previously purchased are valid for the new rescheduled dates. No action is required; show up on the night with your existing ticket to gain entry.

Tickets for Wednesday 20 May 2020 will now be valid for Saturday 6 March 2021.

Current ticket holders will receive an email from Ticketek advising of all the options.

All remaining tickets are on-sale now through Ticketek for the new date in March 2021.

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Update: 12:00pm AWST, Friday 27th March 2020

Tame Impala Dates Rescheduled for December 2020.

Laneway Presents, Chugg Entertainment & Frontier Touring, the promoters of Tame Impala’s upcoming tour have confirmed that the concerts scheduled for next month will not be able to go ahead, but will be rescheduled. The shows originally planned to be held in April, have now been rescheduled to December 2020.

Unfortunately Khruangbin are not available for the rescheduled tour dates, however we will be announcing a new support artist for the tour in the near future.

Tickets already purchased for the April shows will be valid for the rescheduled dates, all remaining tickets are on-sale now for the new dates in December 2020.

Tickets for Tuesday 28 April now valid for Saturday 19 December 2020.

Current ticket holders will receive an email from Ticketek advising of all the options. 

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Update: 2:00pm AWST, Tuesday 24th March 2020

Due to the increasing spread of COVID-19 and expanding restrictions on domestic and international travel, and in accordance with national and local governments’ recommendations against large group gatherings, Disney On Ice presents Dare To Dream, scheduled to tour Australia between June 12 and July 26 has been cancelled.

All purchased tickets will receive a full refund. 

Tickets purchased by credit or debit card will be refunded in full (including ticket insurance premium and refundable ticket purchase, if relevant) and patrons do not need to take any action. Patrons should allow approximately 20 working days for the refund to appear in their account. 

If your credit or debit card has been permanently closed/cancelled or the card has expired, please supply us with updated bank details here within business 3 days of the date of this email in order to process your refund. 

If you do not provide correct details, we will be unable to refund your tickets. 

Patrons who purchased tickets in an Agency using cash or EFTPOS will receive a full refund to a bank account. Please provide us with your bank accounts details here

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Update: 3:45pm AWST, Monday 23rd March 2020

Due to COVID-19 and its impact on the Australian community and sporting industry, the Super Netball League Commission (SNLC) has deferred the 2020 Suncorp Super Netball season to protect the health and wellbeing of fans, athletes, staff and the broader community. The season will not commence prior to 30 June.
 
Please stay tuned to the West Coast Fever website at www.westcoastfever.com.au for the latest information regarding tickets for the 2020 season.
 
West Coast Fever advise ticket holders to hold on to their original tickets and await further information before the end of June.
 
If you have already purchased a ticket for the 2020 season and would like a refund, please submit an form by clicking here.

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Update: 9:15am AWST, Friday 20th March 2020

TEG Dainty regret to announce that IRON MAIDEN’s Australia and New Zealand dates in May have been postponed until further notice. This is due to the ongoing Coronavirus situation and recent Government instruction.

TEG Dainty advise ticket holders to hold on to their original tickets and await further information.
If you find you’re unable to attend the new dates when they are announced, refunds will be available at the point of purchase.

Message from Rod Smallwood/Iron Maiden:

Aussie and Kiwi Troopers,

We are hugely disappointed not to be seeing our fans in Australia and New Zealand in May due to the understandable Government concert bans surrounding Coronavirus. Sadly these are difficult and uncertain times for us all.

We still intend to bring this great Legacy Of The Beast show to you all as soon as we can and I promise we will do everything we can to achieve this with our promoters and subject to what is happening around us globally

Take care of yourselves, be safe and be smart.

Rod Smallwood/Iron Maiden

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Update: 3:45pm AWST, Tuesday 17th March 2020

The NBL has decided to cancel the remaining games of the Grand Final series between the Sydney Kings and Perth Wildcats.
 
Game four was scheduled to be played on Friday at RAC Arena. Sydney Kings management have indicated today that they did not wish to proceed with the remainder of the series given the global uncertainty and effects around COVID-19.
 
NBL Owner and Executive Chairman Larry Kestelman said: “We respect the decision in what are extraordinary times for everyone. We are understanding of not just the players’ health and well being but also their desire to be with their families, especially given so many of them have family overseas. 
 
“Having consulted with the Australian Basketball Players’ Association we have decided the remaining games shall not be played. With Perth leading the best of five game series 2-1, we will now consider a decision on the outcome of the championship over the next 48 hours.

“We acknowledge both teams for what has been a fantastic series and season. Sydney was the only team to have gone through an entire NBL season on top of the ladder and Perth was leading the Grand Final series.
 
“This has been an incredible season for the NBL and one of the best in our 41-year history with record attendances and world class basketball. We thank all of our teams, officials, staff, partners and fans for their outstanding support and we look forward to returning even bigger and better in 2020-21.
 
“We wish everyone around Australia and around the world all the very best and to stay safe during these challenging times.

Perth Wildcats CEO Troy Georgiu said it's extremely frustating. Find out more via the club's statement here

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Update: 12:30pm AWST, Tuesday 17th March 2020

A quick note from The Killers -

"Tickets for our late summer/fall shows will not be going on sale just yet. The news is changing every hour around Coronavirus and, ultimately, we want you, our fans, to stay focused on prevention and remaining safe and cautious right now.

In addition, once we go on sale, we will be providing a portion of our ticketing income to local organizations who help people whose service industry jobs are impacted by the Coronavirus in each of our tour cities. We are taking this personally. Both we and our families have had these jobs and our hearts go out to those affected.

If anything changes again, we'll let you know; in the meantime, we're more excited than ever to sing these new songs with you, and can't wait to see you soon. Watch this space for the updated ticket information!"

Join the waitlist for tour updates here

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Update: 9:45am AWST, Tuesday 17th March 2020

HARRY STYLES “LOVE ON TOUR” Australia and New Zealand is proceeding as planned and we are excited to welcome everyone to the concerts this November. The safety of fans, artists and staff is always our top priority and we will continue to monitor advice from the Australian and New Zealand Governments regarding mass gatherings.

In the event of a cancellation, exchanges and refunds will be processed according to AU/NZ consumer law.

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Update: 8:00am AWST, Tuesday 17th March 2020

Due to recent announcements by the Australian Government the PAW Patrol Live! "Race to the Rescue" Presented by Stan tour is being rescheduled.
 
We appreciate your understanding as we work to reschedule the tour. An announcement about new dates will be made in due course.
 
Ticket holders are encouraged to hold on to their tickets pending confirmation of new dates.
 
Ticketek will contact all ticket holders via email with further information.

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Update: 5:00pm AWST, Monday 16th March 2020

ASM Global has been closely following the federal and state governments’ management of the COVID-19 outbreak, and takes seriously our responsibility for the health and well-being of our patrons, clients and employees coming to RAC Arena.
 
Following the initial announcement by the Prime Minister on Friday afternoon, we are making contact with the promoters of concerts/ organisers of events in RAC Arena to discuss the potential to reschedule those events that will be affected by the advice to not proceed with events expecting to attract more than 500 people. At this stage, no timeframe has been given to how long the ban will be in place in Western Australia.
 
Whilst we have been anticipating a variety of scenarios, it will take some time to resolve the arrangements for each event.
 
It is our intent to be able to advise patrons expecting to attend such events of the new arrangements as quickly as possible. This will be done via our web site, through notification directly to ticket holders, for ticketed events and via organisers of events for which they have the patron contact details.
 
Should a ticketed event be cancelled altogether, refunds will be automatically made, directly to the original payment account. All ticket sales proceeds are held securely by RAC Arena and are available for return to Ticketek to enable the refunds.
 
Due to the number of events affected and consequently the numbers of patrons involved, we would appreciate your patience in not calling us or Ticketek, and look out for the information to appear on our web site or for an email from us.

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Update: 3:00pm AWST, Monday 16th March 2020

Due to the increasing spread of COVID-19 and expanding restrictions on domestic and international travel, and in accordance with national, state and local governments prohibiting large group gatherings, Marvel Universe LIVE! scheduled to tour at RAC Arena from April 25-27, 2020 has been cancelled.
 
All purchased tickets will receive a full refund. 
 
Tickets purchased by credit or debit card will be refunded in full (including ticket insurance premium and refundable ticket purchase, if relevant) and patrons do not need to take any action. Patrons should allow approximately 20 working days for the refund to appear in their account. 
 
If your credit or debit card has been permanently closed/cancelled or the card has expired, please supply us with updated bank details here within business 3 days of the date in order to process your refund. 
 
If you do not provide correct details, we will be unable to refund your tickets. 
 
Patrons who purchased tickets in an Agency using cash or EFTPOS will receive a full refund to a bank account. Please provide us with your bank accounts details here

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Update: 12:30pm AWST, Monday 16th March 2020

Due to recent announcements by the Australian and New Zealand Governments the ALANIS MORISETTE – “2020 World Tour – Celebrating 25 Years of “Jagged Little Pill” tour is being rescheduled. 
 
In a message to her fans, Alanis Morissette said:
 
“The safety and health of everyone comes first. Unfortunately the upcoming shows in Japan, Manila, Australia and New Zealand will be rescheduled for a later date ๐Ÿ’”๐Ÿ’” please hang on to your tickets, details to come soon for the rescheduled shows ๐Ÿ™๐Ÿผ๐Ÿ™๐Ÿผ๐Ÿ™๐Ÿผ take care of yourself, of each other. i love you. xo”
 
We thank you for your understanding as we work to reschedule the tour for later this year, an announcement about new show dates will be made in due course.
 
Ticket holders wishing to attend should retain their tickets pending confirmation of new dates. Patrons unable or unwilling to attend the new dates can obtain a full refund from the point of purchase.
 
Ticketek will contact all ticket holders via email with information regarding the refund process.
 
For any questions relating to your ticket purchase, please contact [TICKET AGENT] at [WEBSITE].
 
We apologise for any inconvenience and appreciate your patience.

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Update: 2:20pm AWST, Friday 13th March 2020

The NBL has advised after consultation with local, state and federal authorities as well as the clubs, they have made a decision that the remainder of the Hungry Jack's NBL Grand Final Series will be closed to the general public. Ticketek will be in touch with ticket holders regarding refunds. The Perth Wildcats encourage its fans to watch the game live on SBS Viceland or ESPN, and show support through social media. 

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Update: 1:55pm AWST, Friday 13th March 2020

ASM Global has been closely following the federal and state governments’ management of the COVID-19 outbreak, and takes seriously our responsibility for the health and well-being of our patrons, clients and employees coming to RAC Arena.
 
Following the initial announcement by the Prime Minister this afternoon, we are making contact with the promoters of concerts/organisers of events in RAC Arena to discuss the potential to reschedule those events that will be affected by the advice to not proceed with events expecting to attract more than 500 people.
 
This announcement has come suddenly this afternoon and whilst we have been anticipating a variety of scenarios, it will take some time to resolve the arrangements for each event.
 
It is our intent to be able to advise patrons expecting to attend such events of the new arrangements as soon as possible. This will be done via our web site, through notification directly to ticket holders, for ticketed events and via organisers of events for which they have the patron contact details.
 
Should a ticketed event be cancelled altogether, refunds will be automatically made, directly to the original payment account.  All ticket sales proceeds are held securely by RAC Arena and are available for return to Ticketek to enable the refunds.
 
Due to the number of events affected and consequently the numbers of patrons involved, we would appreciate your patience in not calling us or Ticketek, and look out for the information to appear on our web site or for an email from us.

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Update: 12pm AWST, Friday 13th March 2020

WHAT ARE WE DOING ABOUT COVID-19 RISKS:

At RAC Arena, we are taking very seriously the health and safety of all our patrons, performers and staff members.
 
We are closely monitoring developments around COVID-19 with both Federal and state health departments.  In a media conference Thursday morning (12 March, 2020), the Prime Minister reiterated the advice of the Commonwealth’s Chief Medical Officer that, in Australia at this time, there is no material risk associated with attending major events and that he is attending the football this week-end.  
 
At this time, all of our scheduled events are proceeding as planned and we are in close communication with the promoters of all our forthcoming events, and with the Western Australian Government Department of Health regarding arrangements we should have in place. This situation is subject to change at short notice in the current circumstances, and advice about any changes will be available on our website.

We have introduced additional procedures around our operations based on the current recommendations. We have increased our infection mitigation routines throughout the Arena, including the following:
  • Our cleaning team is cleaning and disinfecting all points of contact on an increased rotation particularly during the times we host patrons in the venue.
  • For our everyday sanitation and disinfectant of all hard surfaces throughout public areas, we use recommended cleaning solutions that are, at a minimum, 60% alcohol-based.  These have proven anti-viral/bacterial properties and are a hospital grade application.  With each application, a different micro-fibre cloth is used to avoid any cross-contamination between surfaces.
  • Hand sanitiser with similar anti-viral properties is available at a number of convenient locations around the venue. Authorities also suggest we all carry a personal dispenser of sanitiser with us at all times.
  • Additional precautions are being taken in all food preparation and handling areas to prevent cross-contamination.
  • All staff working in direct contact with patrons e.g. security at turnstiles, will be issued with gloves and provisioned to make regular changes during their shift.
  • We have appropriate stocks of all products on hand at the venue.
  • We are communicating closely with all personnel engaged at the Arena to avoid the introduction of any infection by any of them.  We have given clear instructions that anyone exhibiting flu-like symptoms or who has been in contact with a confirmed COVID-19 case, is to stay at home in isolation for at least 14 days and present a medical certificate before returning to work.
  • We have mounted an in-house campaign in support of good health etiquette amongst all our team.
Should there be any change from the government guidance regarding major events in Australia, we are in contact and working with health authorities so as to be ready to respond to their advice.

YOU CAN PLAY YOUR PART TOO:

We ask our patrons to similarly exercise responsibility for the health and well-being of themselves and their fellow patrons with the following suggestions:
  • If you are sick or exhibiting any flu-like symptoms (including fever, cough, sore throat, fatigue or shortness of breath), please do not attend the event.  Pass your tickets to a friend.
  • If you or a close family member have returned from a country or region that has been affected by COVID-19 or is the subject of an Australian Government travel warning, within the past two weeks, you should not attend the event.  Pass your tickets to a friend.
  • If you sneeze (despite not exhibiting symptoms prior to attending!), please capture all droplets in either your inner-elbow or a large tissue.  Please dispose of this immediately in a suitable rubbish receptacle or a toilet.  Please wash and/or sanitize your hands immediately.
  • Please limit your physical contact with other patrons including shaking hands, hugging and kissing cheeks etc.  Maintain some space around you to the extent possible.
  • Please be careful to not share drink containers and other opportunities for germs to spread with anyone else.  Keep food covered and eat it as soon as practical.
  • Please wash your hands immediately prior to leaving the toilets, every time you visit the facilities.
  • Please use some hand sanitizer every time you pass a dispenser.
  • Consider carrying your own personal dispenser of sanitiser with you at all times.
  • Should you feel ill during the event, please distance yourself from other patrons, take care not to spread germs to the best of your ability and either return home or report to your usual medical facility.  Whilst the Arena has First Aid facilities, we are not equipped to diagnose a virus nor to treat suspected infections in required isolation.

TICKETING QUERIES:

Should you decide that you will not attend the event, we remind you that, should you offer your tickets for resale, by law the price can be no more than 10% above what you paid. You may have to accept a little less to make the sale attractive.
 
Should the promoter decide to cancel the event, please be assured that all monies from ticket sales are being held securely.  Refunds will proceed automatically, directly to the original payment account, as soon as the promoter’s contract is formally cancelled.
 
We will email or text you and issue advice on our social media feeds if there is any news about such a change to the current plans for all events to continue as planned.

FURTHER INFORMATION:

You can keep yourself informed of all up to date information yourself at the Federal Health Department website: https://www.health.gov.au/health-topics/novel-coronavirus-2019-ncov
 
Please check our website www.racarena.com.au regularly for any event updates
or follow us at https://www.facebook.com/RACArenaWA

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