COVID-19 Update


RAC Arena and ASM Global are closely following the federal and state governments’ management of the COVID-19 outbreak, and take our responsibility for the health and well-being of our patrons, clients and employees seriously.

Thinking about attending at event at RAC Arena and have some questions? Check out our FAQs

Play your part, so we can bring back live entertainment! Download the COVIDSafe App today.

Update: 10:30am AWST, Wednesday 25th November 2020

Due to the current restrictions surrounding live events worldwide the Bon Iver’s Australian tour has now been cancelled.

See below statement from Bon Iver as well as details on how to obtain your ticket refund.

"As the 2020 Holiday season approaches, we have made the difficult decision to cancel our 2021 Australian and New Zealand tour dates. We believe that this is the best preventative action we can take against the continued spread of COVID-19 and may be able to help anyone struggling during this continued global event. We look forward to safer days ahead when we can play for you and with our friends Stella Donnelly and Gordi."

All purchased tickets will receive a full refund.

Tickets purchased by credit or debit card will be refunded in full (including ticket insurance premium or refundable ticket purchase, if relevant) and patrons do not need to take any action. Patrons should allow approximately 20 working days for the refund to appear in their account.

If your credit or debit card has been permanently closed/cancelled or the card has expired, please supply us with updated bank details here within business 3 days of the date of this email in order to process your refund.

If you do not provide correct details, we will be unable to refund your tickets.

Patrons who purchased tickets in an Agency using cash or EFTPOS will receive a full refund to a bank account. Please provide us with your bank accounts details here.
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Update: 10:00am AWST, Tuesday 29th September 2020

Laneway Presents, Chugg Entertainment & Frontier Touring, the promoters of Tame Impala’s upcoming tour have confirmed that the concerts in December 2020 will not be able to go ahead, but will be rescheduled. The shows originally planned to be held in April, and moved to December 2020, have now been rescheduled to December 2021.  

Tickets already purchased for the April & December 2020 shows will be valid for the rescheduled dates, all remaining tickets are on-sale now for the new dates in December 2021.

Please see below for rescheduled dates;
 
RAC Arena, Perth
Tickets for Tuesday 28 April 2020 & Saturday 19 December 2020 now valid for Saturday 18 December 2021
 
What if I can’t attend the new date?
If you are unable to attend your new performance date listed above click here to request a full refund (including ticket insurance premium and refundable ticket purchase, if relevant) by Monday 19th October 2020.

​If your credit or debit card has been permanently closed/cancelled or the card has expired, and you require a refund, please supply us with updated bank details in order to process your refund.  

Patrons who purchased tickets in an Agency using cash or EFTPOS and required a refund, will receive a full refund to a bank account. Please provide us with your bank accounts details here. If you do not provide correct details, we will be unable to refund your tickets. 
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Update: 6:00am AWST, Wednesday 16th September 2020

Due to ongoing government restrictions, and out of an abundance of caution for the safety of our fans, crew and staff, the Harry Styles ‘Love on Tour 2020’ shows in Australia and New Zealand scheduled to take place in November 2020 will be postponed. 
 
In a message from Harry to his fans:
 
“Everyone’s health and safety remains our top priority, which is why I unfortunately have to postpone all 2020 shows in South America, Mexico, Australia and New Zealand until further notice. I really hope to play the shows as planned for 2021 but will continue to monitor the situation over the coming weeks and months. I can’t wait to see you all on the road as soon as it’s safe to do so.”
 
The rescheduled dates will be announced in due course. Purchased tickets for the original dates will be valid for the rescheduled dates. Ticket holders are encouraged to hang onto their tickets until the rescheduled dates have been confirmed.
 
For more information please contact the point of purchase.

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Update: 8:00am AWST, Wednesday 26th August 2020

Live Nation regret to advise that due to ongoing travel restrictions, border closures, and the continued limitations on mass gatherings in Australia, the Alanis Morissette 2020 World Tour – Celebrating 25 Years of ‘Jagged Little Pill’ originally rescheduled to November 2020, will now be rescheduled to December 2021.
 
Alanis Morissette 2021 World Tour – Celebrating 25 Years of ‘Jagged Little Pill’ with special guest Julia Stone
 
Sat 4 Dec 2021 – Perth – RAC Arena (previously 12 Nov 2020)
 
Tickets for all performances will be valid for the rescheduled shows without the need for exchange. Patrons unable to attend the new date can obtain a full refund from the point of purchase. Refund applications must be submitted prior to 5pm, Friday 25 September 2020.
 
For any further questions relating to your ticket purchase, please contact Ticketek.
 
Live Nation apologises to any ticketholders who have been inconvenienced by the rescheduling and thanks fans for their understanding and support during these unprecedented times.
 
For complete tour, ticket and VIP Experience information, visit Live Nation.

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Update: 9:00am AWST, Tuesday 14th July 2020

Due to the global coronavirus pandemic and the ongoing border closures, Harvest Rain has announced that The Wizard of Oz - Arena Spectacular that was due to play at RAC Arena in October has been cancelled.

Harvest Rain understand that this cancellation will impact many but hope the community will understand that the public health and safety issues caused by the coronavirus must take priority at this time.
 
Current ticket holders will receive an email from Ticketek advising of the refund details.  

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Update: 10:15am AWST, Monday 29th June 2020

ASM GLOBAL RELEASES COMPLETE VENUESHIELD OPERATIONAL PLANS FOR THE REOPENING OF ITS ARENAS, STADIA, THEATERS AND CONVENTION CENTERS
 
Industry-leading protocols to provide trusted protection for the live experience as facilities across the globe begin to reopen and welcome staff, tenants and guests.

Find out more here

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Update: 12:00pm AWST, Thursday 25th June 2020

Following the Premier’s announcement on Monday 22nd June to further ease restrictions, we are now opening RAC Arena in line with Phase 4 of the roadmap.

From Saturday 27 June:

·         all existing gathering limits and the 100/300 rule removed

·         gathering limits only determined by WA’s reduced 2sqm rule

·         no requirement to maintain patron register at food businesses and licensed premises

·         alcohol can be served as part of unseated service arrangements

·         all events permitted except for large scale, multi-stage music festivals

·         unseated performances permitted at venues such as concert halls, live music venues, bars, pubs and nightclubs

·         gyms operating unstaffed, but regular cleaning must be maintained

For RAC Arena, a 50 per cent capacity rule will apply. 
Sport: 7150
Concerts: 8250

It is vital that we must continue to keep up physical distancing where possible and maintain good personal hygiene to better protect ourselves and the general health of our community.

The safety of our members, staff and all visitors is always our highest priority. As such we have implemented a range of measures to ensure we are providing a safe and healthy venue for you to visit.

Cleaning 
While our cleaning regime has always been to the highest standard we have added additional measures to ensure a safe venue.

Keep a safe distance
When you visit, please respect others by keeping a safe distance of 1.5m at all times.

Personal hygiene 
Please use the hand sanitiser available at entries and throughout the venue and wash your hands regularly.

COVID Safe app 
We encourage all our patrons to download and register for the COVID Safe app. 

Please refer to the venue’s website and/or Facebook page for specific information related to the event you are attending.

We look forward to seeing you soon!

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Update: 1:00pm AWST, Tuesday 2nd June 2020

TEG Dainty wish to announce the rescheduled date for Jim Steinman’s BAT OUT OF HELL – THE ROCK MUSICAL in 2021:
 
Friday 7 May at RAC Arena

Ticket holders will be contacted by Ticketek. Tickets will be valid for the new show date and there is nothing further to do. 
We encourage you to hold on to your tickets to support the Performers and the wider industry of Venues, Agents, Managers, Promoters, Hospitality Workers and so many more!
 
Tickets to the new 2021 date are on sale now at Ticketek.

We look forward to seeing you at the show!

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Update: 9:00am AWST, Tuesday 5th May 2020

Due to current state and national restrictions on public gatherings and travel, UFC 251 originally scheduled for Perth, Western Australia on Sunday, June 7 has been postponed. UFC looks forward to returning to Perth in the near future with a PPV event in partnership with Tourism Western Australia. Fans can register their interest to receive date, ticketing and bout information at www.ufc.com/perth

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Update: 9:00am AWST, Friday 1st May 2020

Due to the current restrictions surrounding live events worldwide, the Iron Maiden Legacy of the Beast Tour in Australia and New Zealand has now been cancelled.
 
See below statement from Iron Maiden’s manager Rod Smallwood as well as details on how to obtain your ticket refund -
 
As you know, we were due to be with you shortly for the May shows and we are all very disappointed that we can’t get to see you all as originally planned. 
 
However we do promise our fans that we will get down to see you when we reasonably can. We love touring in your beautiful countries, where we always feel very much at home and welcome. Hopefully I can tell you more later this year when things should become clearer. Take care of yourselves, be safe and be smart.
 
Rod Smallwood
 
All purchased tickets will receive a full refund, more info at www.tegdainty.com

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Update: 8:00am AWST, Thursday 30th April 2020

Due to recent announcements by the Australian and New Zealand Governments the BACKSTREET BOYS – “DNA World Tour 2020” tour is being rescheduled.
 
In a message to their fans, the Backstreet Boys said:
 
“We were extremely excited to bring our DNA World tour down under to our Kiwi and Australian Fans. Unfortunately we have to postpone those dates. What’s most important is that everyone is safe right now and we will be rescheduling for 2021. We love you guys so much, we hope you stay safe with your loved ones. Hang on to those tickets, cause when it’s safe we’re going to party like never before, and if you know anything about the Backstreet Boys.. there ain’t no party like a Backstreet party cause a Backstreet party don’t stop! Stay Safe, Be well, Peace and Love and we will see you soon xx”
 
Tickets for Saturday 30th May 2020 will now be valid for Wednesday 12th May 2021.
 
All tickets remain valid for the rescheduled shows without the need for exchange. Patrons unable to attend the new dates can obtain a full refund from the point of purchase. Refund requests must be submitted to Ticketek prior to 5pm, Sun 31 May 2020.
 
For any questions relating to your ticket purchase, please contact Ticketek.

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Update: 9:00am AWST, Thursday 23rd April 2020

Handsome Tours has announced that due to the ongoing pandemic, Bon Iver’s 2020 Australian Tour has been rescheduled.

Statement from Bon Iver:
 
It is with great care and empathy to all involved that we announce the rescheduling of the below tour dates in Australia and New Zealand to March and April 2021.

All previously purchased tickets will be valid for the rescheduled dates; remaining tickets will go on sale on Thursday, 30 April at 11:00 AM local. If you are unable to attend the new date, please contact the point of purchase.


Tickets are valid for rescheduled dates below:

RAC Arena, Perth, WA
Sat 27 June 2020 now valid for Wed 24 March 2021

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Update: 10:00am AWST, Wednesday 8th April 2020

PAW Patrol Live! "Race to the Rescue" has been able to confirm re-scheduled dates for May 2021, previously scheduled for May this year.
 
All ticket purchases have been emailed and can contact TEG Live if they need further assistance.

For more information head to http://bit.ly/PPL20-GP

NEW SHOW DATES & TIMES:
Saturday 1 May 2021 | 10:00am and 1:00pm

Tickets for the new date are on sale now through Ticketek.

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Update: 9:00am AWST, Wednesday 1st April 2020

Due to recent announcements by the Australian and New Zealand Governments the ALANIS MORISETTE – “2020 World Tour – Celebrating 25 Years of “Jagged Little Pill” tour is being rescheduled. 
  
Tickets for Saturday 18 April 2020 will now be valid for Thursday 12 November 2020.
 
All existing tickets remain valid for the rescheduled show without the need for exchange. If you are unable to attend the new dates, you can obtain a full refund from the point of purchase. Current ticket holders will receive an email from Ticketek advising of all the options. 
 
In a message to her fans, Alanis Morissette said:
 
“So much going on inside and outside.... take care of yourselves and each other. can’t wait to see you when it is safe for us all to gather. hand on all
hearts til then! πŸ’•πŸ’•
 
Stay safe and see you soon β€οΈ”

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Update: 5:00am AWST, Wednesday 1st April 2020

Originally set for May 2020, Faith No More will now perform seven huge arena shows across Australia and New Zealand in early 2021. Frontier Touring and Faith No More apologise to all those affected by the date changes and thank fans for their support and understanding.
 
A message from the band:
 
Friends… Due to the spread of the COVID-19 we have no choice but to postpone the FNM concerts we had planned in New Zealand and Australia in May. 
 
The circumstances that have forced this decision are well beyond our control but not being able to play for you all stings like a motherf*^ker. We wanted to figure out how to address our upcoming tour down there in terms of rescheduling and postponements but basically…  We fully intend to make good on our promise to come down and perform for you all. Hold on to your tickets, postponement dates are as follows. If these new dates don’t work, we’ll refund your ticket.
 
Thank you for supporting us and the quest for public safety.
 
We will see you soon,
Billy, Jon, Mike, Mike and Roddy
 
All tickets previously purchased are valid for the new rescheduled dates. No action is required; show up on the night with your existing ticket to gain entry.

Tickets for Wednesday 20 May 2020 will now be valid for Saturday 6 March 2021.

Current ticket holders will receive an email from Ticketek advising of all the options.

All remaining tickets are on-sale now through Ticketek for the new date in March 2021.

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Update: 12:00pm AWST, Friday 27th March 2020

Tame Impala Dates Rescheduled for December 2020.

Laneway Presents, Chugg Entertainment & Frontier Touring, the promoters of Tame Impala’s upcoming tour have confirmed that the concerts scheduled for next month will not be able to go ahead, but will be rescheduled. The shows originally planned to be held in April, have now been rescheduled to December 2020.

Unfortunately Khruangbin are not available for the rescheduled tour dates, however we will be announcing a new support artist for the tour in the near future.

Tickets already purchased for the April shows will be valid for the rescheduled dates, all remaining tickets are on-sale now for the new dates in December 2020.

Tickets for Tuesday 28 April now valid for Saturday 19 December 2020.

Current ticket holders will receive an email from Ticketek advising of all the options. 

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Update: 2:00pm AWST, Tuesday 24th March 2020

Due to the increasing spread of COVID-19 and expanding restrictions on domestic and international travel, and in accordance with national and local governments’ recommendations against large group gatherings, Disney On Ice presents Dare To Dream, scheduled to tour Australia between June 12 and July 26 has been cancelled.

All purchased tickets will receive a full refund. 

Tickets purchased by credit or debit card will be refunded in full (including ticket insurance premium and refundable ticket purchase, if relevant) and patrons do not need to take any action. Patrons should allow approximately 20 working days for the refund to appear in their account. 

If your credit or debit card has been permanently closed/cancelled or the card has expired, please supply us with updated bank details here within business 3 days of the date of this email in order to process your refund. 

If you do not provide correct details, we will be unable to refund your tickets. 

Patrons who purchased tickets in an Agency using cash or EFTPOS will receive a full refund to a bank account. Please provide us with your bank accounts details here

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Update: 3:45pm AWST, Monday 23rd March 2020

Due to COVID-19 and its impact on the Australian community and sporting industry, the Super Netball League Commission (SNLC) has deferred the 2020 Suncorp Super Netball season to protect the health and wellbeing of fans, athletes, staff and the broader community. The season will not commence prior to 30 June.
 
Please stay tuned to the West Coast Fever website at www.westcoastfever.com.au for the latest information regarding tickets for the 2020 season.
 
West Coast Fever advise ticket holders to hold on to their original tickets and await further information before the end of June.
 
If you have already purchased a ticket for the 2020 season and would like a refund, please submit an form by clicking here.

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Update: 9:15am AWST, Friday 20th March 2020

TEG Dainty regret to announce that IRON MAIDEN’s Australia and New Zealand dates in May have been postponed until further notice. This is due to the ongoing Coronavirus situation and recent Government instruction.

TEG Dainty advise ticket holders to hold on to their original tickets and await further information.
If you find you’re unable to attend the new dates when they are announced, refunds will be available at the point of purchase.

Message from Rod Smallwood/Iron Maiden:

Aussie and Kiwi Troopers,

We are hugely disappointed not to be seeing our fans in Australia and New Zealand in May due to the understandable Government concert bans surrounding Coronavirus. Sadly these are difficult and uncertain times for us all.

We still intend to bring this great Legacy Of The Beast show to you all as soon as we can and I promise we will do everything we can to achieve this with our promoters and subject to what is happening around us globally

Take care of yourselves, be safe and be smart.

Rod Smallwood/Iron Maiden

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Update: 3:45pm AWST, Tuesday 17th March 2020

The NBL has decided to cancel the remaining games of the Grand Final series between the Sydney Kings and Perth Wildcats.
 
Game four was scheduled to be played on Friday at RAC Arena. Sydney Kings management have indicated today that they did not wish to proceed with the remainder of the series given the global uncertainty and effects around COVID-19.
 
NBL Owner and Executive Chairman Larry Kestelman said: “We respect the decision in what are extraordinary times for everyone. We are understanding of not just the players’ health and well being but also their desire to be with their families, especially given so many of them have family overseas. 
 
“Having consulted with the Australian Basketball Players’ Association we have decided the remaining games shall not be played. With Perth leading the best of five game series 2-1, we will now consider a decision on the outcome of the championship over the next 48 hours.

“We acknowledge both teams for what has been a fantastic series and season. Sydney was the only team to have gone through an entire NBL season on top of the ladder and Perth was leading the Grand Final series.
 
“This has been an incredible season for the NBL and one of the best in our 41-year history with record attendances and world class basketball. We thank all of our teams, officials, staff, partners and fans for their outstanding support and we look forward to returning even bigger and better in 2020-21.
 
“We wish everyone around Australia and around the world all the very best and to stay safe during these challenging times.

Perth Wildcats CEO Troy Georgiu said it's extremely frustating. Find out more via the club's statement here

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Update: 12:30pm AWST, Tuesday 17th March 2020

A quick note from The Killers -

"Tickets for our late summer/fall shows will not be going on sale just yet. The news is changing every hour around Coronavirus and, ultimately, we want you, our fans, to stay focused on prevention and remaining safe and cautious right now.

In addition, once we go on sale, we will be providing a portion of our ticketing income to local organizations who help people whose service industry jobs are impacted by the Coronavirus in each of our tour cities. We are taking this personally. Both we and our families have had these jobs and our hearts go out to those affected.

If anything changes again, we'll let you know; in the meantime, we're more excited than ever to sing these new songs with you, and can't wait to see you soon. Watch this space for the updated ticket information!"

Join the waitlist for tour updates here

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Update: 9:45am AWST, Tuesday 17th March 2020

HARRY STYLES “LOVE ON TOUR” Australia and New Zealand is proceeding as planned and we are excited to welcome everyone to the concerts this November. The safety of fans, artists and staff is always our top priority and we will continue to monitor advice from the Australian and New Zealand Governments regarding mass gatherings.

In the event of a cancellation, exchanges and refunds will be processed according to AU/NZ consumer law.

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Update: 8:00am AWST, Tuesday 17th March 2020

Due to recent announcements by the Australian Government the PAW Patrol Live! "Race to the Rescue" Presented by Stan tour is being rescheduled.
 
We appreciate your understanding as we work to reschedule the tour. An announcement about new dates will be made in due course.
 
Ticket holders are encouraged to hold on to their tickets pending confirmation of new dates.
 
Ticketek will contact all ticket holders via email with further information.

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Update: 5:00pm AWST, Monday 16th March 2020

ASM Global has been closely following the federal and state governments’ management of the COVID-19 outbreak, and takes seriously our responsibility for the health and well-being of our patrons, clients and employees coming to RAC Arena.
 
Following the initial announcement by the Prime Minister on Friday afternoon, we are making contact with the promoters of concerts/ organisers of events in RAC Arena to discuss the potential to reschedule those events that will be affected by the advice to not proceed with events expecting to attract more than 500 people. At this stage, no timeframe has been given to how long the ban will be in place in Western Australia.
 
Whilst we have been anticipating a variety of scenarios, it will take some time to resolve the arrangements for each event.
 
It is our intent to be able to advise patrons expecting to attend such events of the new arrangements as quickly as possible. This will be done via our web site, through notification directly to ticket holders, for ticketed events and via organisers of events for which they have the patron contact details.
 
Should a ticketed event be cancelled altogether, refunds will be automatically made, directly to the original payment account. All ticket sales proceeds are held securely by RAC Arena and are available for return to Ticketek to enable the refunds.
 
Due to the number of events affected and consequently the numbers of patrons involved, we would appreciate your patience in not calling us or Ticketek, and look out for the information to appear on our web site or for an email from us.

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Update: 3:00pm AWST, Monday 16th March 2020

Due to the increasing spread of COVID-19 and expanding restrictions on domestic and international travel, and in accordance with national, state and local governments prohibiting large group gatherings, Marvel Universe LIVE! scheduled to tour at RAC Arena from April 25-27, 2020 has been cancelled.
 
All purchased tickets will receive a full refund. 
 
Tickets purchased by credit or debit card will be refunded in full (including ticket insurance premium and refundable ticket purchase, if relevant) and patrons do not need to take any action. Patrons should allow approximately 20 working days for the refund to appear in their account. 
 
If your credit or debit card has been permanently closed/cancelled or the card has expired, please supply us with updated bank details here within business 3 days of the date in order to process your refund. 
 
If you do not provide correct details, we will be unable to refund your tickets. 
 
Patrons who purchased tickets in an Agency using cash or EFTPOS will receive a full refund to a bank account. Please provide us with your bank accounts details here

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Update: 12:30pm AWST, Monday 16th March 2020

Due to recent announcements by the Australian and New Zealand Governments the ALANIS MORISETTE – “2020 World Tour – Celebrating 25 Years of “Jagged Little Pill” tour is being rescheduled. 
 
In a message to her fans, Alanis Morissette said:
 
“The safety and health of everyone comes first. Unfortunately the upcoming shows in Japan, Manila, Australia and New Zealand will be rescheduled for a later date πŸ’”πŸ’” please hang on to your tickets, details to come soon for the rescheduled shows πŸ™πŸΌπŸ™πŸΌπŸ™πŸΌ take care of yourself, of each other. i love you. xo”
 
We thank you for your understanding as we work to reschedule the tour for later this year, an announcement about new show dates will be made in due course.
 
Ticket holders wishing to attend should retain their tickets pending confirmation of new dates. Patrons unable or unwilling to attend the new dates can obtain a full refund from the point of purchase.
 
Ticketek will contact all ticket holders via email with information regarding the refund process.
 
For any questions relating to your ticket purchase, please contact [TICKET AGENT] at [WEBSITE].
 
We apologise for any inconvenience and appreciate your patience.

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Update: 2:20pm AWST, Friday 13th March 2020

The NBL has advised after consultation with local, state and federal authorities as well as the clubs, they have made a decision that the remainder of the Hungry Jack's NBL Grand Final Series will be closed to the general public. Ticketek will be in touch with ticket holders regarding refunds. The Perth Wildcats encourage its fans to watch the game live on SBS Viceland or ESPN, and show support through social media. 

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Update: 1:55pm AWST, Friday 13th March 2020

ASM Global has been closely following the federal and state governments’ management of the COVID-19 outbreak, and takes seriously our responsibility for the health and well-being of our patrons, clients and employees coming to RAC Arena.
 
Following the initial announcement by the Prime Minister this afternoon, we are making contact with the promoters of concerts/organisers of events in RAC Arena to discuss the potential to reschedule those events that will be affected by the advice to not proceed with events expecting to attract more than 500 people.
 
This announcement has come suddenly this afternoon and whilst we have been anticipating a variety of scenarios, it will take some time to resolve the arrangements for each event.
 
It is our intent to be able to advise patrons expecting to attend such events of the new arrangements as soon as possible. This will be done via our web site, through notification directly to ticket holders, for ticketed events and via organisers of events for which they have the patron contact details.
 
Should a ticketed event be cancelled altogether, refunds will be automatically made, directly to the original payment account.  All ticket sales proceeds are held securely by RAC Arena and are available for return to Ticketek to enable the refunds.
 
Due to the number of events affected and consequently the numbers of patrons involved, we would appreciate your patience in not calling us or Ticketek, and look out for the information to appear on our web site or for an email from us.

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Update: 12pm AWST, Friday 13th March 2020

WHAT ARE WE DOING ABOUT COVID-19 RISKS:

At RAC Arena, we are taking very seriously the health and safety of all our patrons, performers and staff members.
 
We are closely monitoring developments around COVID-19 with both Federal and state health departments.  In a media conference Thursday morning (12 March, 2020), the Prime Minister reiterated the advice of the Commonwealth’s Chief Medical Officer that, in Australia at this time, there is no material risk associated with attending major events and that he is attending the football this week-end.  
 
At this time, all of our scheduled events are proceeding as planned and we are in close communication with the promoters of all our forthcoming events, and with the Western Australian Government Department of Health regarding arrangements we should have in place. This situation is subject to change at short notice in the current circumstances, and advice about any changes will be available on our website.

We have introduced additional procedures around our operations based on the current recommendations. We have increased our infection mitigation routines throughout the Arena, including the following:
  • Our cleaning team is cleaning and disinfecting all points of contact on an increased rotation particularly during the times we host patrons in the venue.
  • For our everyday sanitation and disinfectant of all hard surfaces throughout public areas, we use recommended cleaning solutions that are, at a minimum, 60% alcohol-based.  These have proven anti-viral/bacterial properties and are a hospital grade application.  With each application, a different micro-fibre cloth is used to avoid any cross-contamination between surfaces.
  • Hand sanitiser with similar anti-viral properties is available at a number of convenient locations around the venue. Authorities also suggest we all carry a personal dispenser of sanitiser with us at all times.
  • Additional precautions are being taken in all food preparation and handling areas to prevent cross-contamination.
  • All staff working in direct contact with patrons e.g. security at turnstiles, will be issued with gloves and provisioned to make regular changes during their shift.
  • We have appropriate stocks of all products on hand at the venue.
  • We are communicating closely with all personnel engaged at the Arena to avoid the introduction of any infection by any of them.  We have given clear instructions that anyone exhibiting flu-like symptoms or who has been in contact with a confirmed COVID-19 case, is to stay at home in isolation for at least 14 days and present a medical certificate before returning to work.
  • We have mounted an in-house campaign in support of good health etiquette amongst all our team.
Should there be any change from the government guidance regarding major events in Australia, we are in contact and working with health authorities so as to be ready to respond to their advice.

YOU CAN PLAY YOUR PART TOO:

We ask our patrons to similarly exercise responsibility for the health and well-being of themselves and their fellow patrons with the following suggestions:
  • If you are sick or exhibiting any flu-like symptoms (including fever, cough, sore throat, fatigue or shortness of breath), please do not attend the event.  Pass your tickets to a friend.
  • If you or a close family member have returned from a country or region that has been affected by COVID-19 or is the subject of an Australian Government travel warning, within the past two weeks, you should not attend the event.  Pass your tickets to a friend.
  • If you sneeze (despite not exhibiting symptoms prior to attending!), please capture all droplets in either your inner-elbow or a large tissue.  Please dispose of this immediately in a suitable rubbish receptacle or a toilet.  Please wash and/or sanitize your hands immediately.
  • Please limit your physical contact with other patrons including shaking hands, hugging and kissing cheeks etc.  Maintain some space around you to the extent possible.
  • Please be careful to not share drink containers and other opportunities for germs to spread with anyone else.  Keep food covered and eat it as soon as practical.
  • Please wash your hands immediately prior to leaving the toilets, every time you visit the facilities.
  • Please use some hand sanitizer every time you pass a dispenser.
  • Consider carrying your own personal dispenser of sanitiser with you at all times.
  • Should you feel ill during the event, please distance yourself from other patrons, take care not to spread germs to the best of your ability and either return home or report to your usual medical facility.  Whilst the Arena has First Aid facilities, we are not equipped to diagnose a virus nor to treat suspected infections in required isolation.

TICKETING QUERIES:

Should you decide that you will not attend the event, we remind you that, should you offer your tickets for resale, by law the price can be no more than 10% above what you paid. You may have to accept a little less to make the sale attractive.
 
Should the promoter decide to cancel the event, please be assured that all monies from ticket sales are being held securely.  Refunds will proceed automatically, directly to the original payment account, as soon as the promoter’s contract is formally cancelled.
 
We will email or text you and issue advice on our social media feeds if there is any news about such a change to the current plans for all events to continue as planned.

FURTHER INFORMATION:

You can keep yourself informed of all up to date information yourself at the Federal Health Department website: https://www.health.gov.au/health-topics/novel-coronavirus-2019-ncov
 
Please check our website www.racarena.com.au regularly for any event updates
or follow us at https://www.facebook.com/RACArenaWA

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